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In ARS 6.5, we really beefed up the end-user self-service functionality. It is really, really slick, and people that see it really like what it offers their end users. I’ve made numerous recordings of it, but none really come out to a satisfactory result. And it has nothing to do with our product.

This is because I’ve been struggling with converting from Camtasia for Windows to Camtasia for Mac. The two products are miles apart, and its the last bit of my ‘toolkit’ that I need to re-learn on the Mac. And, of course, the 2 products do not even produce videos in the same format, so I’ve had to re-record everything, and learn all the new controls.

With all of that, if the video is not to your liking, there’s not much I can do right now. It’s late, and I have a deadline, so here is a 6+ minute video of the Self Service Manager functionality (note that there is no audio but some text I’ve put in to highlight what is happen whilst I re-learn Camtasia):

http://www.idmwizard.com/quest/ARS65SelfServiceManager/index.html

As always, comments and feedback is always appreciated.

I spent some time with a manufacturing client this week, and did quite a bit of hands on work with ActiveRoles Server.  The guy I worked with was quite good, “grokked” exactly how the product worked, and all the features it had.  However, there’s quite a lot there, and if you don’t spend your time in it day in and day out, you’ll probably forget some key points.  At the time, I made a note that I need to record some additional videos to show some of the functionality we reviewed.  This would help him later on as a refresher without having to schedule myself or someone else to walk him through it again.

Of course, when I think to do these things, other tasks take over, and I never get to them.  However, as luck would have it, I got an internal email on the way home.  The email was asking for help with showing granular delegation through QARS.  So here is my 6 minute, really quick and off-the-cuff recording (this one has audio).  Enjoy:

http://www.idmwizard.com/quest/QARS6.1GranularDelegation/QARS6.1GranularDelegation.html

Hopefully, I’ll be able to find the time to post more of these recordings . . . or coerce someone else into doing a few as well.